Frequently Asked Questions – Anabelle’s Australia
Welcome to our FAQ page! We’ve compiled answers to the most common questions about our footwear, shipping, returns, and more. If you require additional assistance, please don't hesitate to contact us through our Contact Us page.
Product & Sizing
Q: What sizes do your shoes come in?
Our footwear is available in AU sizes. Please refer to the size chart on each product page to find the best fit. If you're unsure, feel free to contact us — we’re happy to help you choose the perfect size.
Q: Are your shoes suitable for people with foot problems like plantar fasciitis or bunions?
Yes! Many of our orthopedic and arch support shoes are designed to provide relief for common foot issues such as plantar fasciitis, flat feet, and bunions. Look for the “orthopedic” or “arch support” tags on relevant product pages.
Q: How do I know which style is best for me?
Each product page includes details about the shoe’s features, including support level, fit, and material. For extra help, send us a message and we’ll guide you to the right style.
Shipping & Delivery
Q: Do you offer free shipping?
Yes, we offer Free Standard Shipping Australia-wide on all orders!
Q: How long will my order take to arrive?
Total Estimated Delivery Time: 6-10 Business Days (Monday to Friday). Please note that shipping times may vary slightly based on your location and demand.
Q: Where do you ship from?
We partner with global fulfillment centers to ensure we bring you quality products at affordable prices. Most orders are shipped from our warehouse, which allows us to offer free shipping.
Q: Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive an email with your tracking number. You can track it anytime using our Order Tracking page.
Returns & Exchanges
Q: What’s your return policy?
We offer a 30-day return guarantee. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. The item must be unused and in its original packaging.
Q: How do I initiate a return or exchange?
Please visit our Refund Policy page for full instructions. Simply contact our support team with your order number, and we’ll walk you through the process.
Q: Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Payments & Orders
Q: What payment methods do you accept?
We accept major payment methods, including:
- Visa
- MasterCard
- American Express
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
Q: Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption to protect your personal and payment information. We do not store your payment details.
Q: Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within a few hours of placing your order, we’ll do our best to accommodate changes. Once the order is processed, we cannot make any changes.
Product Care & Support
Q: How do I care for my Anabelle’s shoes?
Wipe your shoes gently with a damp cloth. For fabric shoes, use a soft brush. Avoid soaking or machine washing unless the product page states otherwise.
Q: What if my item is damaged or incorrect?
If you receive a faulty or wrong item, please contact us immediately with your order number and photos of the item. We’ll make it right.
Still Have Questions?
If your question isn’t answered here, feel free to reach out to our friendly support team via the Contact Us page or email us directly at support@anabellesaustralia.com.
